CPN TotalCARE Solutions.
Performance monitoring, proactive maintenance, and troubleshooting support across your entire network — desktops, servers, and mobile devices.
CPN TotalCARE
Our TotalCARE services include performance and availability monitoring, proactive maintenance, and troubleshooting support across your entire network. We also provide fully managed antivirus, email spam protection, and fully managed backup services.
CPN TotalCARE Essentials
100% remote managed IT support for small to mid-sized businesses. We monitor and maintain your infrastructure to ensure maximum uptime — all delivered remotely.
Remote Support
- check_circleRemote Technical Support
- check_circleProblem Isolation & Resolution
- check_circleClient Portal Access
Proactive Management
- check_circle24x7 Monitoring
- check_circlePatch Management
- check_circleAnti-Virus Management
- check_circleSpam Management
- check_circleBackup Job Monitoring
CPN TotalCARE Premium
All-inclusive managed IT for authorized service requests. Everything in Essentials plus on-site support, unlimited telephone support, strategic planning, and a dedicated team — all for a fixed monthly cost.
Full Support
- check_circleEverything in Essentials
- check_circleUnlimited Telephone Support
- check_circleOn-Site Support
- check_circleFully Managed Backup & Recovery
- check_circleDocumentation & Inventory
- check_circleDedicated Network Administrator
- check_circleDedicated Customer Support Team
Strategic Services
- check_circleDedicated vCIO
- check_circleTechnology Planning & Summary
- check_circleBudget Planning
- check_circleBusiness Impact of Technology Decisions
- check_circleTechnology Checklist & Best Practices
- check_circleCentralized Service Report Review
- check_circleQuarterly Meeting & Review
TotalVOICE
A phone system for small business that rivals larger corporate systems at an exceptional value. Choose how you want to connect using analog telephone lines plus the option of Voice over IP (VoIP).
TotalVOICE Phone System
TotalVOICE FaxEnable
Keep using your existing fax machine at a fraction of the cost. PCI & HIPAA compliant faxing via secure HTTPS — the same technology your bank uses.
- check_circleKeep Your Existing Fax Number
- check_circleMulti-Line Fax — No More Waiting
- check_circlePCI & HIPAA Compliant
- check_circleFax to Email (PDF)
- check_circleDesktop PC & Mac Faxing
- check_circle80% Less Than Leading E-Fax Services
- check_circleNo Contract — Cancel Anytime
- check_circlePre-Configured Setup Included
Cybersecurity
Layered security solutions to protect your business from every angle — endpoints, email, network, and your people.
Endpoint Protection
AI and machine learning provide comprehensive protection for laptops, desktops, and servers against malware, fileless scripts, and advanced threats.
Email Threat Protection
Managed protection from phishing, business email compromise, SPAM, and email-based malware with friendly name and domain spoofing filters.
Extended Detection & Response (XDR)
Automated correlation across email, endpoint, server, cloud, and network for faster threat detection with root cause analysis.
Managed Detection & Response (MDR)
24x7 network detection, continuous threat hunting, real-time response, and 24x7x365 access to a security team for incident response.
SIEM Monitoring
Security incident and event monitoring that detects threats from external attacks and potential insider threats with human analyst review.
Security Awareness Training
Online training videos, quizzes, baseline phishing tests, and simulated email campaigns to educate employees about security threats.
Vulnerability Scanning
Monthly external vulnerability scans and annual internal scans to identify holes that could be exploited in your network.
Penetration Testing
Simulated cyberattacks including external, internal, PCI, and web application pen testing to identify exploitable vulnerabilities.
Password Manager & 2FA
Secure password vault with browser and mobile apps, plus two-factor authentication with custom access policies by role, device, and location.
Cloud & Infrastructure
Backup & File Recovery
24/7 monitored backup with onsite appliance and offsite replication. 256-bit AES encryption in transit and at rest with daily recovery verification.
CPN TotalCLOUD
Cloud-based platform for tools, applications, and services on a pay-as-you-go model. Configured and managed by CPN.
Managed Wi-Fi
Installation and management of wireless access points for full coverage. Remote support for device connectivity during business hours.
Structured Cabling
Design, installation, and maintenance of high-quality cabling systems for seamless data transmission and scalability.
Video Surveillance
Advanced HD camera and monitoring systems with remote access, real-time alerts, and secure footage storage.
Website Hosting
24/7 website hosting with daily backups, shared server infrastructure, and dashboard access for configuration.
Consulting & Support
Virtual CIO (vCIO)
Strategic guidance, IT planning, budget creation, best practices, and education on business technologies with scheduled meetings to maintain goals.
Helpdesk
Remote support during business hours for managed devices and software with tiered-level support for smooth escalation.
Block of Hours
On-demand professional IT consulting services. Purchase blocks of hours and use them when you need expert technical support.
Call Now For Your Free Assessment
Not sure what you need? We'll evaluate your environment and recommend the right solution for your business.