Central Point Comunicator

 Chat session rating
Rate the level of chat assistance at the end of every chat session.
 Chat accepted/declined stats
View reports showing performance trends and daily chat activities.
 Hourly view of chat requests
View hourly total of the number of chat requests received.
 Operator duration online
Tally the total duration the operator has been online with built-in automated online/offline status report.
 Footprint and refer URL
View the visitor page footprints and their refer URL.
 Save offline “Leave a message” messages
Offline messages (leave a message) are sent to the department email address and are also saved to the system.
 Average time to accept a chat
View average time to accept a chat for each department and each operator.
 Average chat session duration
View average chat session duration for each department and each operator.