Currently we offer two levels of service for residential clients. Each offer a managed solution for anti-virus protection, spyware protection, malware protection, security updates, technical support and many other services all backed by our 100% satisfaction guarantee and 100% digitalUtopia Service guarentee which protects you from getting infected with a virus, spyware or malware or we will correct the issue on our dime.
|Managed Microsoft Updates||X||X|
|24x7x365 Workstation Health Monitoring||X||X|
|Monthly System Health Report||X||X|
|E-Mail Support (Unlimited, 24hr turn around)||X||X|
|Free In-Store Diagnostics and Estimates||X|
|Lost Computer Recovery Services||X|
|Quarterly Workshops (Virtual Meetings)||X|
|Lifetime E-Mail account (digutopia.com)||X|
|No delivery charges||X||X|
|10% discount for In-Store repairs / upgrades||X||X|
|10% discount for On-Site service calls||X|
Frequently Asked Questions
Q: I already get Anti-Virus and Spyware protection as part of my service from my Internet Service Provider why do I need this service?
A: While your provider may provide anti-virus as part of the service, this solution is typically UNMANAGED, meaning that you are responsible for keeping the software updated. If you do get a virus you are responsible for cleaning the virus. If there is a problem with the software you must troubleshoot the issue on your own. digitalUtopia Guarantees you will NOT get a virus and if you do, we will repair your system on our dime!
Q: I already have support from my Internet Service Provider
A: Most Internet Service Providers only support their services such as DSL, Cable or Wireless Internet and will not support general problems with your computer. digitalUtopia will fully support you. We provide support for ISP's, all Microsoft products, installation support of hardware and software.
Q: What is the guaranteed response time to resolve my issues?
A: As part of your digitalUtopia membership we guarantee that you issue will be acknowledged within 90 minutes or less and that your issue will be fully resolved within 48 hours.
Thank you for your interest in digitalUtopia Membership. Please fill out the information below and as soon as we confirm your information we will activate your account.